In-store guarantee
greengate guarantees all trees, shrubs and evergreens for one full year, if properly cared for. Should any tree, shrub or evergreen fail to grow after being properly planted, fertilized and watered, greengate will issue a store credit for the purchase price.
Note: No Tree/Shrub returns until JUNE 1st
- Perennial plants and tea roses are guaranteed to grow the first season only. No over winter guarantee applies.
- All indoor houseplants are guaranteed for sixty days.
- Seasonal flowering houseplants, annuals, bonsai and orchids are not guaranteed because of their perishable nature.
- All sale priced plants will be credited for the sale price only.
- Returns for store credit will be issued with your greengate receipt and the plant itself.
- Replacements are not further guaranteed.
On-line purchase guarantee and return policy
greengate products are guaranteed or your money back. It's that simple. We offer you only the finest garden products, so if you're unsatisfied with any product return it with your original receipt, we'll gladly exchange it or refund your money. We'll even guarantee the shipment if it's lost or damaged due to shipping. greengate is committed to offering you superior products. We back up this statement by ensuring you are satisfied with the products you buy.
If you find that you are unsatisfied with a shipment or product simply e-mail us at: gardenhelp@greengate.ca or call (403) 256-1212 during business hours and we'll get you the information on how to get it back to us! We'll replace, refund, or if you choose we'll give you a credit toward your next purchase. All items must be brought to us with your original receipt before a refund, or credit is given.